Returns & Exchanges
At Bramley, we want you to be completely satisfied with your botanical beauty purchases. If you are not entirely happy with your order, you can return any unused and unopened products within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all seals are intact, and include a note with your name and order number inside.
Ship to Bramley
Send your parcel using a tracked delivery service to our warehouse address provided in the return authorization email.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing